This document contains the most frequently asked questions we get from our customers and their answers. Please see if your question is here before sending email to support@Erlangerquote.com.
How come you don’t use GIF for the file format, it’s smaller and saves space when saving or pasting on the Internet?
The GIF format is actually owned by a company and they are charging royalties to use it. We would like to use the PNG format, which has been redesigned by the creators of the GIF format, but it is still not as universal as JPG.
When I log in I get a message “no account available” or “account not found”, but I signed up correctly for ErlangerQuote and got a user name and password?
The account not found message could come from ErlangerQuote or from Quote.com. If it comes from Quote.com, you will get it after the Quote.com login dialog box, and if it happens with ErlangerQuote, you will get it after the ErlangerQuote login dialog. If it comes from Quote.com it means your name and password for the Quote.com account is not being accepted and you will have to talk to them. If the error message comes from the ErlangerQuote dialog box you will need to call the ErlangerQuote offices. The number is at the bottom of the home page.
Or the problem may be that you are confusing the ErlangerQuote login from the QCharts login. If you hold the control key down when you start ErlangerQuote you can force the dialogs to halt until you click the OK button. The first dialog is the ErlangerQuote dialog. It should contain the ErlangerQuote screen name and the password you created when you signed up for the trial. When you click OK the Quote.com dialog comes up and if you hold down the Control key it will halt on the screen until you click OK. This dialog should contain your $79.95 or $99.95 subscription name and password you received from Quote.com. The ErlangerQuote name and password will NOT work in the Quote.com dialog box.
Does ErlangerQuote have Paint Bars as found in
Omega's TradeStation software?
No ErlangerQuote does not offer the ability to paint a bar in the
price chart, but it does allow you to draw a vertical colored line in a Color
Study. See Chapter 8 Rage Against the Chart, Color
Studies.
Where can I find the description of IF-THEN?
You can find a tutorial on the IF-THEN statement in Chapter 5 Formulas Matter, IF THEN Statement.
My formula uses a negative Offset but it is not acting correctly when I draw it on a chart.
Negative offsets are not allowed in formulas, only positive values are allowed. The Moving Average Study is the only study that allows negative offsets.
Changing a formula in one color study doesn’t change the formula in a different time frame on the same chart.
That is the way it works, studies are not object oriented and do not inherit changes you make. Instead you must change the formula manually in each location it is used. An easy way to do this is to make the changes in the formula, save it with a new name, then reload it into the places you have used it over again.
How do I scroll the visible time of a chart backward and forward from the current position?
There are several ways to move forward or backward in time in a chart. Hold down the left mouse button and drag the chart to the right or left. Also, holding down the Control key at the same time you press the right and left arrow key will move the chart forward and backward in time.
Prices have gone decimal, so why does the Level 2II screen still display fractions.
This has been fixed, and by the way, there is now talk of going fractions again!
The moving average formula using an offset of -2 = 0, works ok in plugin but not formula.
That is correct; negative offsets do not work in formulas.
Printing in color or b/w is not clear.
That is correct and the printing in the future will be enhanced.
My email alert Test button doesn’t work, and neither does the email function.
This is a conflict on some users systems. Your email name must be the same as the name you signed up with when you subscribed to ErlangerQuote.
What is the MarketTime function?
MarketTime is the time of the last update on a particular security, expressed as seconds from midnight, New York time. For example a market time of 1:15 AM would be (1 * 60 * 60) + 15 or 3615. This function only updates during market hours and is not reliable after hours or on weekends and holidays when the market is closed.
Where can I request support?
Support is available from support@Erlangerquote. Please include a description of your issue, a phone number you can be reached at and a time you can be reached. Please specify a time zone. Unfortunately, we cannot make calls to overseas locations.
Tool bars can be moved off the side of the screen and
become irretrievable.
This is a known bug.
Why does the status bar flash?
This has been fixed
Since ErlangerQuote does not have an autoback up feature, can you tell me what files I need to save if I backup?
Move these files to the new directory: WebLinks.inf, FormulaLib.inf, and AlerProfile.inf.
Some times when I shut ErlangerQuote down and then restart I get an error message saying another copy is running.
This has been fixed. Sometimes this happens when the user tries to restart ErlangerQuote too quickly and RQ has not had time to release its resources fully and quit. A new window comes up now and lets you know when RQ has completed its shutting down.
My account access was denied because my credit card expired. Why didn’t you tell me this was happening?
We need to be notified of your credit card expiration dates so we can correctly bill your account. If your account access is denied, please send an email to questions@Erlangerquote.com. Account access can be reestablished immediately upon providing proper credit card information.
Is it possible to change the order of formula or color studies?
Yes, hold down the Shift key and then drag the formula or
color study up or down to its new location.
Holding down the Control (Ctrl) key will move the formula or color study
to a new location and will overlay the formula at the new location.
Sometimes logging in with ErlangerQuote takes a long time, while I get in right away with QCharts. How do I get a good connection with ErlangerQuote?
1. Turn off auto logon by holding down the Control (Ctrl) Key while loading ErlangerQuote. You will see the ErlangerQuote Login dialog. Note there is an auto login check box on this dialog that you can uncheck if you wish.
2. After entering your ErlangerQuote username and password you will see the Quote.com Login Screen.
4. In the Quote.com dialog enter your Quote.com username and password. Be sure you have selected the <Default (Continuum.lst)> setting for the server selection.
5. Click OK to continue logging in.
If this does not establish a good connection, open QCharts and login, noting the server you are assigned by QCharts servers (stclara, Herndon, etc) in the status area at the bottom of the screen. Start ErlangerQuote holding down the Control key, and when you get to the QCharts login, change the Server from <Default (Continuum.lst)> to the server QCharts assigned you. For example you may see you are connected to stclara-r01. Change the Server drop down menu in ErlangerQuote to Server=stclara-r01.
Can you tell me how to do a square root in the Formula Language? What about other obscure operations?
|
Logic |
Symbol |
Example |
|
OR |
OR + |
MA(C,10,0,5) OR
MA(C,10,0,5,-1) |
|
AND |
AND & |
MA(C,10,0,5) &
MA(C,10,0,5,-1) |
|
Square |
^ |
Last ^ 0.5 (note needs 0 in
front of.5) |
|
Square Root |
^ |
C(1,,) ^ 0.5 (note needs 0 in
front of.5) |
|
Absolute |
^ |
(Last) ^ 2 ) ^ 0.5 |
IMPORTANT: ErlangerQuote’s formula engine requires a 0 in front of all decimal fractions or an error message that only tech support can explain will occur. 0.5 will work but .5 wont
I am having problems getting reliable results with the Scanner, can you give me any reasons why?
The scanner has a problem that we have not yet isolated.
Until we are able to find the problem we suggest you use a quote sheet for a
scanner. Put your list of stocks (e.g. SP100) in the quote sheet and use the
Sort or Auto Sort feature to server as a filter, e.g. stocks meeting your
criteria float to the top of the quote sheet.
I want to create a price alert
like I do in QCharts but when I double click on a row nothing happens. (RQ
Alert System is different).
One of the things the separates ErlangerQuote from QCharts is that its alerts work differently. In QCharts you can just double click on a row and this will open the alert dialog. In ErlangerQuote you can't do this (yet) but you can set up an alert with just a few clicks. Just remember this: every alert is a formula, even if you just want to know if a stock hit its bid price (bid=50) you need to set up a formula. ErlangerQuote lets you enter the formula in a single cell so it just applies to one stock or you can put it in a column so it applies to all the stocks in a quote sheet.
Alert in a Cell
To
enter an alert in a cell first you need an empty cell. To insert an empty cell
in a quote sheet simply right click on the location above where the column
starts and select Column->Insert Empty Column. A new blank column should
appear in your quote sheet, right where you clicked your mouse. Now to enter an
alert in this column make sure you first have one or more stock symbols in a
row in the quote sheet. Then double click on the cell that is at the
intersection of the new blank column and the row that has a stock symbol. Enter
a equal sign (=) and then type in your formula, it can be as simple as =Last.
Alert in a
Column
The
other way to enter alerts is in columns. In this case you right click on a
column area and select Column->Insert Formula Column. A dialog box
will open up with a location for you to enter your formula for the alert. This
formula will work on every stock in the quote sheet provided its a legal
symbol.